Shipping
Our aim is to provide customers a fast and reliable delivery service.

Once we receive your order it will be processed by our distribution team.
This process can take up to 24 hours and operates Monday - Friday (public holidays excluded).
Orders received after 12pm (noon) will be processed the following day.
Once your order has been processed and has been dispatched, you will receive a tracking number via email.
Please ensure you double check your address before confirming your order at checkout, as addresses can not be changed after this.

A signature is required by default for all orders. Please be aware that if your property has an authority to leave (ATL) and your package goes missing after being delivered, True Vegan will be not be able to process a claim. Please manage your order and any changes via the tracking number that is sent in your tracking email.

Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.

If you’re concerned about the whereabouts of your parcel, please first contact Courier Post (NZ), NZ Post (rural NZ) or DHL (overseas). You will need to quote your tracking number.

Shipping Costs & Transit Times
The transit times listed below are estimates only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc. If your country is not listed in any of the categories below, we do not currently provide a shipping option to your region.

New Zealand – FREE SHIPPING ON ORDERS OVER $60

A flat rate of $10 applies for orders under $60
- South Island target time (after dispatch) – overnight Monday to Friday.
- North Island target time (after dispatch) – 2 to 3 working days.
- Allow extra time for rural deliveries.All orders will be sent via Courier Post tracked service.
Allow extra time for rural deliveries.

All orders will be sent via CourierPost tracked service.

Australia – FREE SHIPPING ON ORDERS OVER $60

A flat rate of $25 applies for orders under $60.
Orders take 24 hours to process (Monday – Friday), and between 3-6 working days to deliver.
All orders will be sent via DHL Express tracked service or NZ Post Express tracked service.

Other International Destinations - FREE SHIPPING ON ORDERS OVER $60
Flat rate of $35.
Free international shipping for orders over $60 is available to the following countries:
- North America – USA, Canada.
- Asia - Brunei, China, Hong Kong, Indonesia, Japan, Macao, Malaysia, Maldives, Singapore, South Korea, Taiwan.
- Middle East – Qatar, Saudi Arabia, UAE.
- Pacific - Cook Islands, Fiji, French Polynesia, New Caledonia, Seychelles, Vanuatu.
All international orders are shipped via DHL Express tracked service or NZ Post tracked service.
Shipping will be auto-calculated at checkout based on region.
Orders take 24 hours to process (Monday – Friday), and between 5-12 working days to deliver.

UK / Europe
For orders placed through True's website, there will be a flat rate of $35 to cover shipping costs.
All orders are shipped via DHL Express tracked service.
List of countries: UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Are there any additional charges for international orders?
International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of True Vegan. No refunds will be issued for orders where taxes or duties remain unpaid by the purchaser. Please check with your local customs agency regarding the taxes or duties likely to be charged prior to placing your order.
Please ensure someone will be available to receive or collect your order if your receive a card to collect / call. We cannot resend product free of charge outside of New Zealand if your order gets returned to us.
Signature is required by default.

Refunds and Returns

Refunds and returns can be applied for damaged & faulty items only. Please read our Refund & Return Policy located at the bottom of our website or click here for more information.